This shipping policy applies to customers purchasing men's shoes through this website. We currently offer shipping services only within the United States; we do not ship internationally at this time.
1. Shipping Coverage
Our shipping services cover the contiguous 48 U.S. states, with service also available for Alaska and Hawaii, subject to logistical conditions. Specific shipping coverage and costs are determined by the information displayed at checkout.
2. Order Processing Time
After a customer completes payment and successfully submits an order, it typically takes 1–3 business days to review, pick, pack, and ship the order. Weekends and U.S. federal holidays may not be included in the processing time.
3. Shipping Partners
To ensure reliable delivery, we may use professional logistics and shipping providers such as USPS, UPS, FedEx, and DHL. The specific carrier is determined based on the delivery address, package details, and logistical arrangements.
Actual delivery times by third-party logistics providers may be affected by weather, traffic, holidays, peak shipping periods, and other uncontrollable factors.
4. Delivery Time
Standard shipping within the U.S. typically takes an estimated 3–7 business days. This timeframe is an estimate only and does not constitute a guaranteed delivery date.
Delivery times to Alaska, Hawaii, and certain remote areas may be longer.
5. Shipment Tracking
Once an order has shipped, we may provide a tracking number via email. Customers can use this number to check the shipment status on the respective carrier's platform.
If tracking information has not been updated for an extended period, please contact us, and we will assist in investigating the status of your order.
6. Shipping Address
Customers must provide accurate and complete shipping information when placing an order, including name, street address, city, state, and ZIP code.
If a package cannot be delivered, is returned, or incurs additional fees due to an incorrect or incomplete address provided by the customer, the customer may be responsible for the associated costs.
7. Delayed, Lost, or Damaged Packages
Please contact us promptly if a package is delayed, lost, or damaged during transit. We will investigate the issue with the relevant shipping partner based on the specific circumstances and do our best to help resolve the problem. 8. Uncontrollable Factors
We may not be held liable for delivery delays caused by adverse weather, natural disasters, transportation disruptions, public events, peak logistics periods, government measures, or other circumstances beyond our reasonable control; however, we will make every effort to assist customers in checking the status of their shipments.
9. Packages Marked as Delivered
If the logistics provider's tracking system indicates that a package has been "Delivered" but the customer has not received it, please contact us promptly. We will assist in verifying the logistics records and provide further assistance based on the specific circumstances.